James Young has been described as an “engaging, innovative design leader.” He’s worked in user experience design for more than two decades, and has demonstrated the ability to build a sustainable culture of creativity and teamwork. Along the way, James has partnered with a variety of forward-thinking, industry-leading organizations (such as Adobe, AOL, Intuit, Stanford, eBay and Yahoo!) to optimize their user experiences and increase their market share, revenue, and customer loyalty.
James is passionate about helping organizations define and develop their vision and innovation practices, and getting the right talent together to bring that vision and practices to life. He works closely with internal teams and other partners, sharing customer-centric innovation tools that enable people to unlock their creative problem-solving abilities. By giving team members the energy, knowledge, and space to tap into their own passions, James empowers them to build experiences that delight customers and grow the bottom line.